Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 48 hours’ notice.


Cancellation/No Show Policy

Any cancellation or reschedule made less than 48 hours before your appointment will result in a “Short Cancellation fee“.  The amount of the “Short Cancellation fee” will be equal to 30% of the reserved services.

Any cancellation or reschedule made less than 24 hours before your appointment will result in a “Cancellation fee“. The amount of the “Cancellation fee” will be equal to 50% of the reserved services.

If you are more than 20 minutes late for your service, we may not be able to accommodate you. In this case, the same “Cancellation fee” will apply. 

Any “No Show” without prior notification for your appointment will result in a “No Show fee“. The amount of the “No Show fee” will be equal to 70% of the reserved services. 


We will do our very best to reschedule your service for another time that is convenient to you. We require a credit card to hold your appointment. 

Cancellation/No Show fees will be charged to your card on file. 

In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.



We DO NOT issue refunds on Salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within two days of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service. Adjustments are made available to you at no cost as soon as possible.


VIKS Beauty management